1. About the Salesforce Associate Certification Exam
The Salesforce Certified Associate Certification exam is for candidates who may be new to the Salesforce ecosystem and have an interest in understanding and using the Salesforce Customer 360 Platform. Salesforce Certified Associate candidates desire to learn the Salesforce platform and common business use cases. They are interested in gaining experience in Salesforce and may want to explore a Salesforce career or may be on the path to becoming a Salesforce Certified Professional.
content Content 40 multiple-choice/multiple-select questions
duration Time allotted 70 minutes
bulls eye Passing score 62% (25 out of 40 questions)
price tag Exam Fee USD 75 plus applicable taxes
retry Retake Fee Free
options Prerequisite None
For an upto date information about this exam please refer the exam guide.
2. Salesforce Associate Certification Exam Outline
Salesforce Certified Associate Certification Exam Outline
3. Salesforce Associate Certification Exam Guide
4. Salesforce Associate Certification Exam Trailmix
5. Salesforce Associate Certification Exam Practice Questions
6. Important Topics for Salesforce Associate Certification Exam
6.1 Salesforce Ecosystem 32% (13 Questions)
- Salesforce: Quick Look
- Salesforce is a customer relationship management solution that gives every business team—from sales and marketing to commerce, service, and beyond—a single, shared view of every customer.
- Salesforce Values
- Trust
- Customer Success
- Innovation
- Equality
- Sustainability
- Trailhead and Trailblazer Community
- Trailhead is the online learning platform.
- Learning topics are organized into modules, which are broken up into units.
- To finish a unit, you earn points by completing a quiz or a challenge.
- Trails are groups of modules that provide guided learning paths suited to specific roles or need.
- Trailblazer Community is where you connect with other Trailblazers
- Trailhead Playground is an org that you can use for hands-on challenges, learning new features, and testing customizations.
- Create a Trailhead Playground
- Salesforce Help: Search Salesforce documentation and help resources.
- Salesforce Customer 360
- Salesforce Customer 360 is an integrated customer relationship management (CRM) platform that helps companies transform their businesses by uniting their marketing, sales, commerce, service, and IT teams with a single, shared customer view. It encompasses the full breadth of the Salesforce portfolio—including our core applications, platform, services, and connected ecosystem.
- Get to Know Salesforce Customer 360
- Salesforce Platform Basics
- Key Salesforce Products
| Sales Cloud | Sales automation software available as part of Salesforce CRM. Sales Cloud is used for Lead, Account & Contact, Opportunity and Forecast Management. |
| Service Cloud | Customer service and support application from Salesforce. |
| Marketing Cloud | Marketing automation and customer engagement application. |
| Commerce Cloud | Ecommerce solution to create seamless experiences that inspire and convert today’s connected shoppers. |
| Experience Cloud | An online social platform that enables companies to connect customers, partners, and employees. |
| Health Cloud | Salesforce’s industry specific solution for Healthcare Industry. |
| Financial Services Cloud | Salesforce’s industry specific solution for Financial Services Industry. |
| Consumer Goods Cloud | Salesforce’s industry specific solution for Consumer Goods Industry. |
| Manufacturing Cloud | Salesforce’s industry specific solution for Manufacturing Industry. |
| Communications Cloud | Salesforce’s industry specific solution for Communications Industry. |
| Education Cloud | Salesforce’s industry specific solution for Education Institutions. |
| Nonprofit Cloud | Salesforce’s industry specific solution for Nonprofits. |
| MuleSoft | Integration platform to help businesses connect data, applications and devices across on-premises and cloud. |
| CRM Analytics | Analytics and business intelligence solution on Salesforce platform. |
| Slack | Enterprise collaboration and messaging software |
